Panology Tech Solutions provides IT services and support for small businesses in Lincoln, Omaha, and greater Nebraska. We handle computer repair, office networks, cloud technology, and routine IT operations, and we help you assess your technology needs so you can make informed decisions about what to buy.

No. Panology Tech Solutions focuses on IT services and support and doesn’t sell technology products. When you need equipment, we can locate and buy the right products on your behalf.

Panology’s team has more than 20 years of experience with computers, networks, IT systems, cloud technology, and nationwide service delivery platforms. Darren Lichty founded Panology Tech Solutions in 2012 to give small businesses the IT service they deserve, without paying too much for technology they don’t need.

Yes. Panology Tech Solutions works with small businesses and no longer takes residential or home computer customers.

Panology works exclusively with small businesses, and has since 2016. We work with businesses of fewer than 100 employees, and most of our clients have under 25.

Panology serves businesses in Lincoln, Omaha, and greater Nebraska. A good rule of thumb: If your office is within about an hour’s drive of Lincoln, we’ll come to you. We also support businesses nationwide remotely.

Yes. Whenever possible, Panology resolves issues remotely, and we support businesses nationwide that way. For businesses within about an hour of Lincoln, we also come to your office when a problem needs hands-on attention.

Yes. We set up remote access to the files, applications, and systems your staff use in the office, including VPN connections where they’re needed, and we make sure those connections are secured rather than simply opened up. The right approach depends on where your files and applications live now, which is part of what a network audit tells us.

Panology Tech Solutions is open 8 a.m. to 5 p.m., Monday through Friday. After-hours support is available by appointment. If you need help right away, call (402) 937-9137.

If a technology problem is keeping you or your staff from working, we treat it as a service call: It goes to the front of the line, and a technician contacts you as soon as possible. Our hours are 8 a.m. to 5 p.m., Monday through Friday. For an emergency after hours, call (402) 937-9137 and leave a voicemail, and we’ll call you back.

Call Panology Tech Solutions at (402) 937-9137 or send us a message through our contact page. We’ll start with a discussion of your needs and an assessment of how we can help you, then send you a proposal. We can work with you on an as-needed basis or set up a custom service agreement. It’s entirely up to you.

No. You can call Panology as needed and pay for the work we do or set up a custom service agreement for ongoing support.

It depends on how you’d like to work with us. With a custom service agreement, you pay a recurring monthly cost set in your proposal. We review the effort involved every quarter and adjust your price up or down, and you can cancel at any time. If you’d rather pay as you go, we bill for the work as we do it. For projects, we give you an upfront quote and guarantee the final cost won’t exceed it. And if a project takes half the time or less than we estimated, we cut the price in half. Call (402) 937-9137 for a quote.

A custom service agreement covers ongoing support for your business technology, tailored to what your business needs. It can include routine maintenance and updates for your computers, servers, and network equipment (done after hours to keep disruption down), Microsoft 365 or Google Workspace administration, email security and deliverability, managed offsite backups, password manager administration, endpoint protection, and support for printers and other devices. Requests to add, change, or remove users and equipment are included. Every agreement starts with a network audit, so we know exactly what we’re supporting.

It’s an inventory of your technology and how it fits together: computers and what they’re running, servers, network equipment, backups, and anything out of date or unsupported. Every custom service agreement starts with one, so both sides know exactly what’s being supported before anything is signed. You get the results either way.

Yes. Panology provides endpoint protection with managed detection and response, security awareness training for your staff, multi-factor authentication, investigation of suspicious email and compromised accounts, and help responding to security incidents.

Disconnect that computer from the network, change the password for the account involved and sign it out everywhere, and turn on multi-factor authentication if it isn’t already on. Then tell whoever manages your IT, so mailbox rules, sign-in history, and connected accounts can be checked. Don’t wait to see whether anything happens; attackers often sit quietly for days before they act. Panology handles compromised-account recovery and security incidents for its clients.

Antivirus blocks threats it already recognizes on one computer. Managed detection and response adds monitoring: Software watches for unusual behavior across your computers, and a team responds when something looks wrong, including after hours. For a business that handles customer information, payments, or email, that monitoring is the practical standard now. Panology provides endpoint protection with managed detection and response.

It helps, because most break-ins start with someone clicking something. Short, regular training paired with simulated phishing email teaches staff what a real attack looks like, and it tells you which parts of your team need a second pass. Panology provides security awareness training as part of a custom service agreement.

Yes. Panology sets up networks for offices and buildings of nearly any size, including wired and Wi-Fi networks, firewalls, and cabling. Contact us for more information.

Usually one of five things: The access points are in the wrong places, there aren’t enough of them for the space, the equipment is old, something nearby is interfering, or the internet connection itself is the limit. Adding a consumer router rarely fixes any of them. A look at your equipment and how it’s laid out will tell you which one you have.

There’s a quick test. Stand next to your router, turn your device’s Wi-Fi off and back on, and run a speed test. Then go to the part of the office where things are slow and run the same test again. If the numbers drop as you move away from the router, it’s a Wi-Fi problem—coverage, placement, or equipment. If the numbers are about the same in both places and still disappointing, the internet service itself is the limit. That tells you whether to fix the network or call the provider.

A business-grade firewall, a switch, enough wireless access points to cover the space, and cabling that connects them properly. Beyond that it depends on what you run: a server, network storage, cameras, or printers that need to stay reachable. Panology sets up networks for offices and buildings of nearly any size.

Most offices need both. Wired connections are faster, more secure, and more reliable, but every device needs a cable run to a switch, which means cabling work in ceilings and walls. Wireless lets people move around and suits hot desks, tablets, and phones, but signals degrade with distance and get interfered with by other equipment. We generally wire what stays put—desktops, printers, servers, access points—and use wireless for everything that moves.

Yes. A guest network keeps visitors’ phones and laptops off the network that holds your computers, server, and files, so an infected device in the lobby can’t reach your business data. It also keeps guest traffic from crowding out your own. Setting one up is straightforward on business-grade equipment.

Yes. Panology handles network builds for new offices and relocations, including wired and Wi-Fi networks, firewalls, and cabling. For projects we give you an upfront quote and guarantee the final cost won’t exceed it.

A few things about how you work: how many workstations, printers, and other devices you’ll have; whether people use desktops or laptops; whether tablets and phones connect too; which applications you rely on; how you store and share files; and whether remote staff need a VPN. The building matters just as much. Ceiling type, HVAC and electrical placement, cabling access, and room sizes all decide where cable can run and where wireless signal will struggle. We walk the space before we design anything.

Yes. Panology sets up and manages Microsoft 365 and Google Workspace, including email, user accounts, migrations, and email security. Our Email Deliverability by Panology service sets up and monitors the email settings (SPF, DKIM, and DMARC) that help keep your messages out of spam folders and stop others from spoofing your domain.

Usually, yes. Business email lands in spam when the receiving server can’t confirm the message really came from you, and three settings on your domain—SPF, DKIM, and DMARC—are how Gmail, Outlook, and Yahoo check. The usual causes are services that send on your behalf (invoicing, newsletters, website forms) that were never added, two conflicting SPF records, DKIM that was never turned on, or records lost in a domain move. Our Email Deliverability by Panology service assesses your setup, puts the right records in place, and monitors the reports.

Both work well, and Panology supports either. Microsoft 365 usually fits businesses that live in Word, Excel, and Outlook, or that run Windows computers and want them managed together. Google Workspace usually fits businesses that work in a browser, share documents constantly, and want less to administer. The bigger factor is which one your team will actually use.

Yes, we do these. The work involves copying existing mail, contacts, and calendars, changing the records that route your mail, and reconfiguring phones and computers. Done properly, email keeps flowing through the switch, and your address stays the same.

Yes. Panology sets up and manages offsite backups for business computers, servers, and network storage, as well as backups of Microsoft 365 email and files.

Not the way most business owners assume. Microsoft keeps your email and files available and protects them from its own equipment failing, but protecting them from deletion, ransomware, and mistakes is up to you—Microsoft’s own services agreement recommends that customers regularly back up their content. Deleted email can be recovered for 14 days by default (30 if an administrator extends it), and deleted OneDrive and SharePoint files sit in the recycle bins for 93 days. After that, recovery is uncertain. Panology manages backups of Microsoft 365 email and files, kept separate from Microsoft.

It’s a simple standard: Keep three copies of your data, on two different kinds of storage, with one copy offsite. The offsite copy is the part that matters most, because fire, theft, and ransomware all tend to take out everything in one building at once. Panology sets up offsite backups for business computers, servers, and network storage.

With a tested backup, you restore it and get back to work. Without one, you’re looking at a data recovery service: expensive, slow, and no guarantee. The question worth asking isn’t whether you have backups, but when someone last restored something from them.

Yes. Panology repairs and supports Windows, Mac, and Linux computers.

Yes. Microsoft stopped supporting Windows 10 on October 14, 2025, so those computers stopped getting security fixes unless you pay for Microsoft’s Extended Security Updates, which are sold a year at a time, double in price each year, and run out for good in October 2028. The computers keep working; the protection is what stops. For most small offices the better move is to upgrade the computers that can run Windows 11 and replace the ones that can’t. We can tell you which of yours qualify.

Most business computers are worth replacing around four to five years in, sooner if they can’t run current Windows versions. The signs are familiar: long startup times, failing drives, a battery that won’t hold, and staff waiting on the machine. At some point the lost time costs more than the computer.

Business-grade, in almost every case. They come with better warranty terms, parts that stay available, and management features that let an IT provider support them properly. Panology doesn’t sell technology products, but we can locate and buy the right equipment on your behalf.